2019 Alexandra Jayne Hackett of Blue Jay Photography



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Frequently Asked Questions

If you don't find the answer to your question, get in touch

Payments, Deposits & Cancellations

Typically, wedding bookings require a £100 booking fee (similar to a deposit) to secure your date. The booking fee is non-refundable and secures the date requested by the client and compensates the photographer for any loss of business incurred if cancellation occurs. The outstanding balance is to be paid on or before the date of two week before your service is due to start. I am able to offer tailored payment plans under special circumstances at the photographers discretion. In the event of late payment, a charge of £10 per day of lateness will incur to be added to the outstanding balance.

Other events require full payment in advance at the time of booking. 

Cancellations made by the client with more than two weeks notice: The booking fee in non -refundable. The client will not be required to pay any outstanding balance. 

Cancellations made by the client with less than two weeks notice: The booking fee is non refundable and the client will be required to pay the outstanding balance as normal. 

Cancellations made by the photographer: A full refund will be issued if a suitable alternative photographer cannot be sourced. 

I want to postpone my wedding, what happens next?

More than two weeks notice: Your booking fee is non refundable, however as a courtesy I may be able to transfer your fee and contract to your new date, subject to availability. This is at the photographers discretion.

Less than two weeks notice: If you have paid in full and wish to postpone your wedding, at the photographers discretion any and all  payments made may be moved to your nw date, subject to availability. If a mutually available date cannot be agreed payments are non refundable as per normal terms and conditions. 

Do you have a contract in place?

Yes! You can view and read my standard contract by clicking here

Do you just do Weddings?

Nope! I also frequently cover birthdays, reunions, anniversaries, ceremonies and even corporate functions. 

What is the turnaround for receiving the photos/videos?

I do my absolute best to get your gorgeous photographs and videos to you as quick as possible - I know how excited you must be. Typically, I advise 2-4 weeks for photography (depending on the package you chose) and 4-8 weeks for videography. If you have a deadline in mind please do get in touch and I'll see what we can do to help. Requesting a quicker turn around may incur a charge to get the job done in good time. Please note I do not typically offer amendments to photographs. Small amendments may be made to videos at the editors discretion.

Do you have the rights to publish the wedding photos?

The copyright of the photographs remains with the photographer. This means that the client can reproduce them for personal use only. This also means that I have the right to watermark any photos, however as a courtesy I tend to only select a few to watermark. I have the right to publish photos for business use including but not limited to the website and social media accounts. If you have any safeguarding concerns please make them known at the time of booking.

In case of unforeseen circumstances, do you have a replacement photographer?

In the unlikely event of extreme circumstances, we have a list of trusted contacts to find you a suitable replacement photographer.

Do you send all the photos taken?

You will receive edited copies of every photograph I take. I do not provide original raw files. You will receive a mix of colour and black and white photos.

Where in the UK do you travel?

I travel anywhere in Birmingham and the West Midlands areas free of charge. However, for long distances or hard to reach locations I may need to add a small amount for travel expenses to your quote. If you're not sure if this applies to your venue get in touch.

Do we need to feed you?

Nope! I'm a fussy eater so I take care of myself. 

Do you offer any tool to display the photos online?

Your photographs will be available to view and download via a password protected online gallery. The gallery will be active for at least six months. We keep all finals so if you ever need them resent just get in touch.

Can I share the photos?

Unfortunately no. The contract and purchase is between you and I, therefore you have the right to print and post your photos online however other people do not. Therefore I ask that you do not share the password to your gallery with other people. But fear not! Friends and relatives can purchase a link to your digital files for just £10 per person. This gives them them right to post on social media and print as they wish.

What kind of technology do you use?

I shoot with a canon 5D Mark III which is above industry standard, with three lenses: 20-35mm for wide and group photos, a 70-300 for candid and close up photos, and a 100mm prime throughout the day and especially for couples portraits.

What style of photos do you take?

I favour candid photography, I like to stay out of the way and snap authentic happy moments. However I am talented and flexible! I know what poses make a good photograph so I am happy to discuss style with you. I will provide a lovely mix of colour and black and white  photographs unless otherwise specified- you'll be spoiled for choice! Any specific requests must be made clear at the time of booking.

Do you cover more than one wedding a day?

Nope! If you book with me, your special day has my undivided attention.

Do you have insurance?

Yes I have full professional coverage including public liability insurance, professional indemnity insurance and equipment coverage.