Frequently Asked Questions

If you don't find the answer to your question, get in touch

Do you have a contract in place?

Yes! You can view and read my standard contract by clicking here. 

Do you just do Weddings?

Nope! I also frequently cover birthdays, reunions, anniversaries, ceremonies and even corporate functions. 

Do you have insurance?

Yes I have full professional coverage including public liability insurance, professional indemnity insurance and equipment coverage. 

What is the turnaround for receiving the photos/videos?

2-4 weeks for photography (depending on the package you chose) and 4-8 weeks for videography. If you have a deadline in mind please do get in touch and I'll see what we can do to help. 

Payments, Deposits & Cancellations

Typically, wedding bookings require a £100 booking fee to secure your date. The booking fee, is a fee in leu of booking my services and covers work carried out by me in relation to your booking in the lead up to your wedding day. The booking fee is non-refundable and secures the date requested by the client.

 

The booking fee is deductible from the total cost of your package. The outstanding balance is to be paid on or before the date of two week before your service is due to start. In the event of late payment, a charge of £10 per day of lateness will incur to be added to the outstanding balance.

Cancellations made by the client: The booking fee in non -refundable, however the client will not be required to pay any outstanding balance. Attempts to negotiate a refund for the booking fee will be considered harassment and intimidation.

Cancellations made by the photographer: You will be offered a choice of alternative photographers. You have the choice to accept an alternative or be fully refunded for any and all payments made. 

For a full copy of my Terms & Conditions click here

Do you have the rights to publish the wedding photos?

The copyright of the photographs remains with the photographer. This means that the client can reproduce them for personal use only. This also means that I have the right to watermark any photos, however as a courtesy I tend to only select a few to watermark. I have the right to publish photos for business use including but not limited to the website and social media accounts. If you have any safeguarding concerns please make them known at the time of booking.

Where in the UK do you travel?

I travel anywhere in Birmingham and the West Midlands areas free of charge for weddings (travel fees apply to other events). However, for long distances or hard to reach locations I may need to add a small amount for travel expenses to your quote. If you're not sure if this applies to your venue get in touch.

Do we need to feed you?

Nope! I'm a fussy eater so I take care of myself. 

What if it rains?

I get wet - you get amazing pictures.

Do you have back-up equipment?

Yes I shoot with a canon 5D Mark IV and Canon 5D Mark III, using professional Canon EF 24-70mm f/2.8 L II USM for group shots and low lighting, and a professional Canon 70-300mm f/4-5.6 L IS USM lens for creative portraiture and candid shots. I always carry a multitude of spare sd and CF cards and batteries and multiple lighting solutions. 

What if an SD card corrupts?

Unfortunately, sometimes technology fails. The real question is, what do I do to minimise the chances of this happening?

I use the absolute best SD and CF cards on the market (SanDisk Extreme Pro compact flash and SD), and the chances of one failing are 0.4%. To mitigate the risk, I replace my SD & CF cards every 8-12  months. The cameras I use also have two card slots, so even if one corrupts, the chances of both corrupting become much less likely than the 0.4%. I have my camera set so that every photo I take is saved individually to both cards, making two copies of every photo saved, so even if one card corrupts, they will be backed up on a second. I may also change cards throughout the day.

All photos are backed up on two separate hard-drives after your day.

I now shoot with two cameras at the same time, switching between them throughout the day, making 4 cards in play at any one time. 

Despite these precautions, it is highly recommended to all couples to take out wedding insurance. 

Do you cover more than one wedding a day?

Nope! If you book with me, your special day has my undivided attention.

My USB is faulty, what do I do?

A standard 3.0 flash drive is included in every wedding package. The USB holds a thirty day guarantee starting from the date you receive it (although with proper care and use it should last many years). If your USB is faulty or breaks within 30 DAYS (through no fault of your own) it will be replaced free of charge. Please note, faulty USB's will only be replaced once, and is subject to the original being returned. Corrupted USB's through misuse will not be replaced. Replacements after the 30 day guarantee will be subject to normal costs. 

Looking After your USB

USB's are for personal use only. USB's should only be inserted into a computer or laptop. Please do not try to use your USB in a TV, monitor, tablet or other device. Do not force your USB as it may cause damage. When you are finished looking at your photos, you will need to 'eject' the USB. This is done by right clicking the drive in 'my computer' (PC) or 'finder' (MAC) and clicking 'eject' or 'eject safely'. Failure to do so may cause your USB to corrupt. A replacement will not be considered for USB's that corrupt through misuse. Please ensure your USB is stored safely away from children and does not get wet. 

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